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Terms and Conditions


Terms And Conditions


1. General provisions

1.1. The e-commerce website of Cruysberghs Chemical bv, a bvba with registered office at Heppensesteenweg 56, 3945 Ham, VAT BE 0863.278.026, RPR Hasselt (hereafter 'Cruysberghs Chemical bv') offers its customers the opportunity to purchase the products from their webshop online.

1.2. The present general conditions webshop apply to every order placed by a visitor of this e-commerce website ("customer"). When placing an order through the webshop of Cruysberghs Chemical bv, the customer must explicitly accept these conditions, with which he agrees to the applicability of these conditions, to the exclusion of all other conditions.

1.3. Additional terms and conditions of the customer are excluded, except if they have been accepted in advance by Cruysberghs Chemical bv in writing and explicitly.

2. Price
2.1. All quoted prices are expressed in EURO, always including VAT unless otherwise stated and all other fees or taxes that are required by the customer.
2.2. Delivery costs are listed separately.
2.3. The indication of price only refers to the articles as described verbatim. The accompanying photos are designed for decoration and may contain elements that are not included in the price.

3. Offer
3.1. Despite the fact that the e-commerce website is compiled with the utmost care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Apparent mistakes or errors in the offer are not binding on Cruysberghs Chemical bv. Cruysberghs Chemical bv is only bound to an obligation of means for the correctness and completeness of the information provided. Cruysberghs Chemical bv is in no way liable in the event of manifest material errors, typesetting or printing errors.
3.2. If the customer has specific questions about e.g. sizes, availability, delivery time or delivery method, we request the customer to contact our customer service in advance.
3.3. The offer is valid as long as stocks last and can be adjusted or withdrawn at any time by Cruysberghs Chemical bv. Cruysberghs Chemical bv cannot be held responsible for the unavailability or being sold out of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

4. Online purchases
4.1. The customer has the opportunity to purchase the articles from the assortment of Cruysberghs Chemical bv online.
4.2. To purchase a product, the customer adds the product to your shopping basket. Afterwards, the customer enters his contact details and invoicing data. Subsequently, the customer receives an overview of your order and payment methods.
4.3 The customer has the choice between the following payment methods:
by bank transfer to account number BE59 7512 0150 6426 Swift BIC AXABBE22
• via PayPal
• via Bancontact / Mister Cash
• via Mastercard
• via Visa
• via cash payment at the office in Ham, Belgium.
4.4. Cruysberghs Chemical bv is entitled to refuse an order due to a serious shortcoming of the customer with regard to orders in which the customer is involved.
4.5. The day of receipt of the payment the products will be sent, if in stock. The products are only sent on receipt of the full payment.
4.6. If we have not received payment 30 days after the order, the order will be canceled.
4.7. Orders are invoiced at pickup / shipping. In the event of non-collection or late collection, an invoice will be issued after a period of 15 working days.

5. Delivery
5.1. The order is sent on receipt of payment. The delivery time is 3 to 5 working days after receipt of payment, under normal circumstances, except for public holidays, strikes and the like. The delivery costs are stated with the order.
5.2. Items ordered through this webshop are delivered all over Europe. If the customer wants to order from another country, the customer must contact the customer service.
5.3. Delivery is done by mail. With the exception of large numbers, these are sent by courier.
5.4. The order is sent to the delivery address chosen by the customer.
5.5. Any visible damage and / or qualitative deficiency of an article or other defect in the delivery must be reported to Cruysberghs Chemical bv without delay.
5.6. The risk of loss or damage passes to the customer from the moment he (or a third party designated by him, who is not the carrier) has received the goods physically.
5.7. All items that are ordered can be picked up at our office after receiving a message.

6. Reservation of ownership
6.1. The delivered items remain the exclusive property of Cruysberghs Chemical bv up to the moment of full payment by the customer.
6.2. The customer undertakes, if necessary, to inform third parties of the retention of title of Cruysberghs Chemical bv, for example to anyone who seizes the not yet paid items.

7. Warranty
7.1. Pursuant to the law of 21 September 2004 concerning the protection of consumers in the sale of consumer goods, the consumer has statutory rights. This legal guarantee applies from the date of delivery to the first owner. Every commercial guarantee leaves these rights unabated.
7.2. To make an appeal to the guarantee, the customer must be able to present a proof of purchase.
7.3. For articles that were purchased online and delivered to the customer's home, the customer must contact the Cruysberghs Chemical bv customer service and return the item to Cruysberghs Chemical bv at his expense.
7.4. In determining a defect, the customer must inform Cruysberghs Chemical bv as soon as possible. In any case, any defect must be reported by the customer within a period of 14 days after receipt. Afterwards, no right to repair or replacement lapses.
7.5. The (commercial and / or legal) guarantee never applies to defects that arise as a result of accidents, neglect, falls, use of the article in violation of the purpose for which it was designed, non-compliance with the instructions for use or user manual, modifications or changes to the article, crackdown, poor maintenance, or any other abnormal or incorrect use.
7.6. Defects that manifest themselves after a period of 1 month following the date of purchase, if applicable delivery, shall be deemed to be no hidden defects, unless proven otherwise by the customer.

8. Customer service
8.1. The customer service of Cruysberghs Chemical bv can be reached at +32 011 / 72.71.66, by e-mail at or by mail at the following address Heppensesteenweg 56, 3945 Ham. Any complaints can be directed to this.

9. Penalties for non-payment
9.1. Without prejudice to the exercise of other rights owned by Cruysberghs Chemical bv, in the event of non-payment or late payment from the date of default, the customer shall owe an interest of 10% per annum on the unpaid amount by operation of law and without notice. In addition, the customer is legally and without notice a flat-rate compensation of 10% on the amount involved, with a minimum of 25 euros per invoice.
9.2. Notwithstanding the foregoing, Cruysberghs Chemical bv reserves the right to take back the (fully) paid items.

10. Privacy
10.1. The person responsible for the processing, Cruysberghs Chemical bv respects the European GDPR legislation with regard to the protection of private life in the processing of personal data.
10.2. The personal data you provide will only be used for the following purposes: the execution of the concluded agreement, the processing of the order, sending newsletters, advertising and / or marketing purposes.
10.3. You have a legal right to inspect and correct your personal data. Subject to proof of identity (copy of identity card), you can obtain the written notification of your personal data free of charge by means of a written, dated and signed request to Cruysberghs Chemical bv, Heppensesteenweg 56, 3945 Ham, If necessary, you can also ask to correct the data that would be incorrect, incomplete or non-pertinent.
10.4. You can oppose the use of your data for direct marketing free of charge. For this you can always contact Cruysberghs Chemical bv, Heppensesteenweg 56, 3945 Ham,
10.5. We treat your information as confidential information and will not pass on, rent or sell it to third parties.
10.6. The customer himself is responsible for keeping his login details confidential and the use of his password. Your password is stored encrypted and therefore does not have access to your password.
10.7 If you have any questions about this privacy statement, you can contact us at Also view our Privacy Policy on our website.

11. Use of cookies
11.1. During a visit to the site, 'cookies' can be placed on the hard drive of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies cannot be used to identify people, a cookie can only identify a machine.
11.2. You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements cannot appear correctly, or that you will not be able to use certain applications.
11.3. By using our website, you agree to our use of cookies.
11.4. View our Privacy Policy on our website.

12. Adverse validity - non-renunciation

12.1. If any provision of these Terms and Conditions is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.

12.2. Any failure by Cruysberghs Chemical bv to enforce any of the rights listed in these Terms and Conditions or to exercise any right thereto at any time will never be seen as a waiver to such provision and shall never affect the validity of such rights.


13. Evidence

13.1. The customer accepts that electronic communications and backups can serve as proof.


14. Applicable law - disputes

14.1. Belgian law applies, with the exception of the provisions of private international law on applicable law.

14.2. Belgian law applies. Only the courts of the judicial district of Hasselt are competent. The Consumer can also turn to the ODR platform (